FAQ
Where do you ship?
We ship worldwide!
How much does shipping cost?
Domestic Expedited Shipping
- Your order will be processed within 7 business days and shipped with Canada Post.
- Once shipped you will receive an e-mail notification including a tracking number.
- Multi-item orders may be shipped separately.
Who do you ship with?
We ship with Canada Post for all domestic orders, and UPS for all orders placed outside of Canada.
How long will it take to receive my order?
We do our best to have your order leave our warehouse within 5-7 business days. Once shipped, it should take anywhere from 1-7 business days to be delivered depending on your location.
Will I receive a tracking number with my order?
Yes! When your order ships, you will be emailed your tracking number. It can take up to 24 hours for a tracking number to show updates on the provider's website.
Is all merchandise available at heel boy stores, available online?
Not all the merchandise that you see in-store is available online, and vice versa. Each of our stores are curated specifically for the local demographic. Our online store offers a broader range of categories, brands and styles!