• Items can be returned for a refund within 14 days from the date of delivery or in-store pick-up notification.
• After 14 days, items can be returned for store credit.
• We apologize, but after 30 days items can no longer be accepted.

Please note that for hygienic reasons socks and underwear are final sale. 

• Discounted items can be returned for store credit within 30 days from the date of delivery or in-store pick-up notification.
• We apologize, but after 30 days items can no longer be exchanged. 
• Clearance items with  "CLEARANCE FINAL SALE " in the description are not exchangeable or returnable for a refund or store credit due to their significant discount. 
• Items purchased on our mobile app during 'APP-y Hour' (entered code APPYHOUR at discount) are not exchangeable or returnable for a refund or store credit due to their significant discount. 

CANADIAN ORDERS

Pre-paid labels can be provided through our return portal.

Click Here to Access Return Portal - Enter postal code with a space in the middle (ie. M6J 1G1) 

• Enter the order number and postal code.
• Type postal code in all capital with space ( i.e. M6J 1V4).
• Select the item you want to return.Print prepaid shipping label.
• Items must be unworn and in their original packaging (shoe boxes, garment tags).
• Before returning by post, please wrap the returns and do not tape or label directly onto items or shoeboxes. 
• The cost of the return shipping label will be deducted from your refund.

INTERNATIONAL ORDERS

• Pre-paid labels can be provided upon request, or to obtain a shipping estimate, please email info@heelboy.com.
• The cost of the return shipping label will be deducted from your refund.
• The customer is responsible for all taxes, duties, and brokerage fees upon import if applicable.
• Items must be unworn and in their original packaging (shoe boxes, garment tags).  
• Before returning by post, please wrap the returns and do not tape or label directly onto items or shoeboxes. 

• Please ensure all items are returned undamaged and in their original packaging.
• Orders will be refunded once our warehouse receives and approves the return.
• Returned purchases may be subject to a restocking fee (up to 10%).
• An email will be sent to confirm the returned funds.
• Please allow up to 5 business days after delivery for the refund to be completed and an additional 14 business days for your banking institution to process and display the refund on your statement. 

• Order cancellations can be emailed to info@heelboy.com.
• Cancelled purchased may be subjected to a restocking fee (up to 10%)

In need of an exchange?

Please email us at info@heelboy.com and we can refund your returned item to an online gift card that can be used to repurchase the item.

For full in-store return policy please contact our boutiques directly: 

Toronto | Kingston

We are happy to offer an exchange or in-store credit on regular priced merchandise within 14 days of purchase!

• Items must be unworn, in original condition, with all original tags/packaging and accompanied by the receipt.
• In-store credits never expire and can be used at our Kingston or Toronto boutiques. 
• If you would like your in-store credit to be transferred to a heelboy.com voucher please e-mail us at info@heelboy.com with your  receipt and we will happily  transfer it for you. 
• All discounted items are considered a final sale. All undergarments are final sale. We do not offer in-store refunds.